Kazi Mostofa Sakin

Computer Science Student

Kazi Mostofa Sakin

4th-year Computer Science student with hands-on experience in full-stack development, automation, and machine learning

linkedin.com/in/kazisakin
github.com/Kazisakin
kazisakin.dev

Work Experience

Manager – Customer Escalation TeamMay — July 2025
IO Solutions, Fredericton, NB · Part-time
  • Managed 5-10 daily escalations for Rogers/Fido covering network, billing, and device issues, resolving 90% on first contact
  • Coached agents on escalation protocols and effective communication, boosting team efficiency
  • Analyzed telecom datasets with 1,000+ records to identify fault patterns, improving resolution strategies
Customer Care SpecialistMay 2023 — Apr 2025
IO Solutions, Fredericton, NB · Part-time
  • Supported 20+ daily customer inquiries, delivering resolutions with empathetic communication
  • Achieved highest sales performance in the team for two consecutive periods by identifying and converting wireless plan upgrades and service add-ons

Major Projects

Wildfire Detection System

Java · JavaFX · Real-time Visualization · GitHub
Technical Lead, Academic Project
  • Created 16×16 map UI to visualize weather metrics using JavaFX with lat/lon grid
  • Implemented buffered Data Loader with linear filtering and Time Slider for 24-hour forecasts, validated using JUnit

SMS Spam Classifier

Machine Learning · Pandas · Docker · Render.com · Live
  • Developed SMS classifier for 11,000+ messages using regex-based preprocessing, achieving F1-score of 0.94
  • Deployed containerized web app using Docker and Render.com with responsive frontend for real-time detection

Case Management System

Next.js · OpenAI API · PostgreSQL · GitHub · Live
  • Built automated system using OpenAI API to categorize user problems with real-time status updates
  • Designed real-time Case Statistics Dashboard visualizing total, resolved, and pending cases with 5 category breakdowns

Leadership & Volunteering

Web Developer · ROBOFLIGHTDec 2023 — Dec 2024
  • Created responsive WordPress website using custom PHP plugins, themes, and CSS
  • Redeveloped with Next.js using React components and server-side rendering with 5+ API endpoints
Webmaster · Bangladesh Student Society UNBDec 2023 — Oct 2024
  • Developed secure voting system by customizing WordPress with PHP/MySQL, enabling 100+ members to vote
  • Implemented 2FA email validation with PHP hooks, applying 30-minute token limit after failed attempts

Skills

Languages

Java, JavaScript, Python, C, PHP, SQL

Frameworks

React, Node.js, Next.js, Flask, Django, FastAPI

Cloud & DevOps

Docker, Jenkins, Git, GitHub, Render, Vercel, Linux CLI

Testing

Selenium WebDriver, TestNG, JUnit, Black Box Testing

Tools

Eclipse, VS Code, Maven, Jira, Trello, Figma

Design

Figma, Adobe XD, Photoshop, Illustrator, Premiere Pro

Education

University of New Brunswick
Bachelor of Computer Science
Jan 2023 – Dec 2026
Fredericton, NB

Certifications

R Programming Boot Camp
Bangladesh University of Professional Economics Club, 2023
Advanced WordPress Development
Softech-IT, 2018

Soft Skills

Strong attention to detail, quick learner, analytical thinking, effective communication, proactive problem-solving